A customer called and we did a custom fit for a Booze Blues slide over the phone. Here's what he said after he got it.
I wanted to let you know that I just received my new Booze Blues slide and it's perfect! Since it has a slight flare to it, I can wear it interchangeably on either my pinkie or ring finger, depending upon my mood, just by flipping it over. The fact that it was made in Mississippi, home to some of the best blues on the planet, only adds to its cred... Ha! Ha! (Wayne Perryman, January 2017)
We sold an Alvarez acoustic bass and case to a customer in Arkansas, and she seems pretty pleased with how things went. This is reprinted with her permission.
I just received the bass and case I ordered for my son's birthday. It is stunning. The care you took in packing it was beyond perfection! Mr. McBroome, the case you found is amazing. I had no idea that Alvarez made such beautiful cases. I will definitely be shopping with you again. As far as I'm concerned, there is no better music store, anywhere. Thank you so much for taking such good care of me. I can't wait to see my son's reaction next Sunday! Again, thank you! (Sherry Johnson, Jan. 2017)
We sold a Recording King RO-10 guitar to a customer a bit over a year ago, and Tony put a Fishman Matrix Infinity pickup in it for him. We got this email last week, and re-printed it here, with his permission. (We think he writes pretty well for a university professor.)
We shipped a used Recording King resonator guitar (with a Fishman pickup installed) to a new customer in Kansas. He got the guitar off of UPS, and was pretty happy with what he got. We spoke on the phone after it arrived, and he sent us this email:
Allen: All unpacked....no damage at all. Looks great, sounds great in open chords, now comes the work. Thanks again for all your help. It has been a great experience. I would gladly give my endorsement!!
Scott Adams, Emporia, Kansas (January, 2013)
We shipped a Loar LH-309-VS to a customer in Atlanta, and he sent us this email:
Jesse E Brown, DVM, PhD (Fall, 2012)
Here's an email and photo we got after shipping a Loar 309 to a customer in Texas:
Center stage: Peter and his Loar LH-309-VS at the House of Blues
I wanted to send you a quick note to thank you for working so hard to get me the right Loar 309 VS in my hands! As you know I had purchased one from another dealer and was not satisfied with the guitar due to a bump on the binding near the fret board. After returning the guitar at my own expense I was told that the defect was considered standard craftsmanship by the dealer. I was somewhat dismayed until I had a chance to visit with you on the phone. You assured me that The Loar standards and craftsmanship were very high, and that I should expect nothing but excellence from the manufacturer. When you told me that you would personally contact your Loar representative in California to hand select a guitar for me I was sold!
The fact that you contacted THE LOAR personally and relayed my story, and had your LOAR representative hand pick a 309 VS for me, is service above and beyond what I have experienced with any dealer. The guitar looks, sounds and plays like a dream.
I truly appreciate you and the level of service Backstage Music provided me. The personal hand written follow up note you sent is a level of service of days gone by. I have enclosed a picture of the guitar on its first stage gig at the House of Blues in Dallas,Texas.
Pete Gargiulo, Ft. Worth, Texas (Spring, 2012)
We shipped a new Loar LH-350-VS and case to Illinois. I asked our customer to let me know when it arrived, and we got this via email:
-Jody Waitzmann (Summer, 2012)